Refund and Returns Policy

At Work Sharp Tools, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return and refund process in accordance with New Zealand consumer protection laws.

Return Eligibility

You may return eligible products within 30 days of receipt for a refund or exchange.

Unused and in original condition
Original packaging with all tags and materials
Complete accessories and manuals
Proof of purchase

How to Return

Email us at hello@worksharptools.co.nz with your order number and reason for return.

Refunds

Refunds are processed within 5-7 business days to your original payment method.

Consumer Guarantees Act

Your rights under the Consumer Guarantees Act 1993 are not affected by this policy.

Contact Us

ISL Industrial (ITM)

Email: hello@itmtools.co.nz